Legal

Furniture Warranty Terms and Conditions

  1. 01Warranty Period

    • All furniture items purchased from WLF – Woodlane Furniture are covered by a 7-day warranty period from the date of delivery/receipt.
    • During this period, only items with manufacturing defects will be eligible for repair or replacement.
    • After 7 days, WLF – Woodlane Furniture shall no longer be liable for damages or defects.

  2. 02Coverage of Warranty

    • Structural defects such as broken frames, loose joints, or faulty workmanship.
    • Defective hinges, handles, or drawer slides installed by WLF – Woodlane Furniture.
    • Upholstery/frame separation due to poor installation.

  3. 03Exclusions (Not Covered by Warranty)

    • Damage due to mishandling, accidents, dragging, improper use or neglect.
    • Unauthorized alterations, repairs, or modifications done outside WLF – Woodlane Furniture.
    • Customized or made-to-order furniture and ready-made unless proven to have a factory defect.
    • Swelling, shrinking, warping, or cracks caused by humidity, temperature changes, or improper room conditions are not covered by warranty.
    • Free or promotional items given away.
    • Natural variations in wood color, grain pattern, knots, and texture are not considered defects.

  4. 04Return / Replacement Policy

    • NO CASH REFUNDS will be issued.
    • Only items with verified factory defects within 7 days may be repaired or replaced.
    • Replacement depends on availability of stock/materials. If unavailable, a similar or equivalent item will be offered.

  5. 05Claim Procedure

    • Customer must present the original receipt upon claim.
    • The defective product must be returned in complete set (including drawers, cushions, accessories, and parts).
    • Inspection will be conducted by WLF – Woodlane Furniture before approval of any warranty claim.
    • Any delivery or hauling costs related to warranty claims shall be shouldered by the customer.

  6. 06Limitation of Liability

    • WLF – Woodlane Furniture's liability is strictly limited to repair or replacement of the defective item.
    • WLF – Woodlane Furniture shall not be liable for incidental or consequential damages arising from the use or inability to use the product.

  7. 07Customized or Made-to-Order Items

    • All customized orders are final. No returns, exchanges, or cancellations once production has started.
    • Minor deviations from the customer's reference photo are normal and not considered defects.

  8. 08Pre-Delivery Packaging / Item Inspection

    • All items are inspected and documented (photo/video) before delivery.
    • Any complaints about damage must be reported within 24 hours of delivery with photo/video proof.

  9. 09Delivery Area & Access Limitations

    • Customer must ensure sufficient access for delivery (stairs, elevators, hallways).
    • WLF – Woodlane Furniture is not responsible for damage caused by forced entry or tight access.

  10. 10Data Privacy Consent

    • By ordering online, I agree that my personal data may be collected and used to process my order and improve my experience with WLF – Woodlane Furniture.

  11. 11Warranty Agreement

    • For online purchases, the customer is considered to have read, understood, and agreed to the Warranty Terms and Conditions stated above even without a physical signature.